ArborVS - The Smarter Way To Work
call us now: 01923 521021
or 07747 024607
ArborVS - The Smarter Way To Work

Terms and Conditions & Privacy Policy

Confidentiality

  • Confidentiality contracts are signed by all subcontracted VA’s.
  • Your information is held in accordance with Data Protection Laws
  • We use secure email and ISO 27001 compliant cloud storage
  • We are registered with ICO – Registration No. ZA173087
  • All original work will be returned to clients as soon as work is completed, unless agreed otherwise.

 

Payments

  • Payments are due 14 days after receipt of invoice and should be strictly adhered to.
  • Overdue payments are subject to late payment fee
  • ArborVs reserve the right to halt services and not to return work if bills are not paid
  • Ad-hoc hours are billed in increments of 15 minutes.
  • Postage/courier fees are not included in our hourly rate and will be billed separately
  • Any non-standard office supplies are not included in our hourly rates and will be billed separately
  • Rates will be reviewed annual on 01 June each year and any changes applied as from 01 August of that same year.

 

Submitting virtual assistant work

  • All work submitted should be to either rbrett@arborvs.co.uk or via the website, arborvs.co.uk.
  • All details, e.g. templates, passwords or processes should be submitted along with the work
  • Clients with whom we have ongoing relationship, can update their templates via the above method, as and when necessary.
  • For non-standard or one-off jobs, turnaround times will be advised by confirmation email.
  • It is up to you to check work which we return and raise any queries. We have set a 48 hour deadline in which do so, after which time spent will be chargeable.
  • Holidays: we take UK bank holidays and between Christmas and the New Year off each year.  If you have urgent work to complete during these times, please check if we are able to accommodate it as a rush job.

 

Digital formats for virtual assistants

  • We use the following programmes: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Nitro Pro, .DSS, DS2, MP3, .WAV. However if you have a source file in another format, we may be able to convert it, please call for advice.
  • Please note we do not accept dictation in a non-digital format.
  • Handwritten notes are treated separately and must be readable after scanning
  • We don’t work on databases which we have not compiled ourselves as we will not know the functionality built into it. We only work on Excel/CSV file formats.

 

Disclaimer and applicable law

  • We only work with UK based clients due to insurance reasons
  • We will not be liable for any losses you might sustain arising directly or indirectly from our completing work save in so far as the same arises directly from our negligence
  • This contract shall be governed by UK law.

 

Privacy Policy

We are committed to safeguarding the privacy of website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use information that you provide to us for the purpose of contacting us about our services or registering with us to download information, including your name, company name, address, telephone number and email address.

(2) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.  We may use your personal information to: (a) Enable your use of the services available on the website; (b) Send you goods and supply services requested via the website; (c) Send you email notifications which you have specifically requested; (d) Send you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email.  You can inform us at any time if you no longer require such communications.  We will NOT provide your personal information to any third party.

(3) Disclosures

We may disclose information about you to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.  Except as provided in this privacy policy we will not provide your information to third parties.

(4) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. However, we cannot guarantee the security of data sent over the internet.

(5) Policy amendments

We may up-date this privacy policy from time to time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

(6) Your Rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to the payment of a fee (currently £10.00).  You may instruct us not to process your personal data for marketing purposes by email at any time.  (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes).

(7) Third party web sites

The website contains links to other websites.  We are not responsible for the privacy policies or practices of third party websites.

(8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at rbrett@arborvs.co.uk or to 14 Manor House Gardens, Abbots Langley, Hertfordshire, WD5 0DH

(10) Data Controller

The data controller responsible for our website is Rachel Brett.  Our Data Protection Registration number is ZA173087.

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